San Telmo Research is the San Telmo Business School’s teaching resources website. Its objective is to provide the academic world with knowledge and access to our teaching resources and promote its use by other professors and business schools.
We have significant case studies and teaching notes at your disposal in Spanish and English, including all types of Spanish and international leading companies.
This paper aims to introduce readers to the Lean philosophy and has therefore been written with non-expert reader in mind. After this historical introduction, the paper will continue to explain the concepts of value and waste. This will be followed by a detailed description of the stages required for the implementation of a Lean methodology and...
El negocio de Gate Gourmet España (GGE) consistía en servir a las aerolíneas los productos necesarios para el servicio a bordo. En 2010 los clientes de GGE estaban en crisis (exceptuando las aerolíneas low-cost), lo que amenazaba claramente su supervivencia. Entonces, el Director General consideró necesario hacer una transformación profunda de...
In 2014, Gate Gourmet España (GGE) was the Spanish subsidiary of Gate Group, one of the biggest providers of independent, on-board passenger services in the world. The case describes the crisis situation in the passenger air transportation sector in 2010.
In 2010, the General Manager of GGE, David de la Torre, decided that...
Sol Meliá era a principios del 2008, líder en el mercado español en el segmento urbano y la compañía vacacional más grande del mundo con presencia en 25 países, con más de 32.000 empleados, ocupando el decimosegundo lugar mundial en el sector en número de habitaciones y el tercer puesto en la industria hotelera europea. Los resultados del recién...
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