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San Telmo Research is the San Telmo Business School’s teaching resources website. Its objective is to provide the academic world with knowledge and access to our teaching resources and promote its use by other professors and business schools.

We have significant case studies and teaching notes at your disposal in Spanish and English, including all types of Spanish and international leading companies.


La cadena de servicios-beneficios

03/11/2023
Miguel Ángel Llano Irusta| Marisa Martínez Jiménez
Esta nota técnica describe el modelo de negocio de la Cadena de Servicios-Beneficios de una manera práctica y ejemplificada. El modelo relaciona variables de rentabilidad y beneficio empresarial con calidad de servicio, satisfacción de los empleados, productividad de estos y la satisfacción del cliente.

Topics

Servicios Cliente interno Cliente externo Cadena Satisfacción

Areas

Production, Technology and Operations Management

Language

Español

Type

Nota técnica

Pages

17

Code

PIN-38

Resources

Pdf Vista previa Audio

Consultation price: 6,00€ + 21% VAT

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